Turn every agent conversation into a labeled signal of intent, resolution, and gaps. Read the "why" in your users' own words.
Watch a 2-minute demo of Conversational Analytics in action.
Every conversation is classified by what the user was trying to do. No event plan, no tagging.
Resolution Status tells you whether the product met the intent, per conversation.
Agent Gap sorts unmet demand into what to build and what to document, ranked by frequency.
Every conversation is classified into intent categories and plotted over time. A rising Reported Issue line is an early warning.
Each conversation is Resolved, Unresolved, or Escalated. The outcome a funnel can never show you.
The metric no clickstream can see. Every request the product could not meet, split into what to build and what to document.
The emotional tone of every conversation, scored per session.
Intents and gaps together, ranked as a share of all conversations.
Watch the user's screen with conversation events on the timeline.
Build any view across the full event and metric library. Save and share.
Named segments become filters across every dashboard and report.
Active users, retention, and revenue beside the conversation signals.
Book a live walkthrough and read a sample of your own intent data.
Get a demo"We simplified complex workflows into a more natural experience, helping users get work done faster without changing core systems."
"We reduced onboarding friction and helped users reach value faster, which improved activation without requiring a full product redesign."
Action Gaps rank real demand for features that don't exist yet, so the roadmap follows evidence, not opinion.
A rising Reported Issue line or falling Resolution Rate is an early warning you can act on this week.
Knowledge Gaps show the answers users needed and could not find, ranked by how often they came up.
Report on whether users actually got what they came for, and show the trend to the whole team.
Your users are telling you exactly what they want and where the product falls short. This is how you hear it.